Overview
This website is operated by The Bed Village Yorkshire. Throughout the site, the terms 'we', 'us' and 'our' refer to The Bed Village Yorkshire. The Bed Village Yorkshire offers this website, including all information, tools and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site or purchasing from us, you engage in our service and agree to be bound by these terms and conditions, including additional terms and policies referenced here or available by hyperlink. These terms apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content.
Please read these terms carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use its services.
1. Definitions
1.1 Buyer: Any individual or entity placing an order through our website.
1.2 Seller: The Bed Village Yorkshire.
1.3 Products: Any beds, mattresses, storage boxes or related goods sold by us.
1.4 Contract: A legally binding agreement between you and us for the supply of products.
2. Applicability
2.1 These terms apply to all orders unless we agree otherwise in writing.
2.2 Your order constitutes an offer. Acceptance occurs upon our order confirmation or dispatch.
2.3 We reserve the right to correct errors or inaccuracies in pricing, product descriptions or availability.
3. Ordering and acceptance
3.1 Orders placed through our online system represent your offer. We accept your order by sending an order confirmation email or dispatching it.
3.2 If we are unable to supply your order, for example because it is out of stock, we will notify you promptly and refund any payment within 30 days.
3.3 Product images are for illustrative purposes. Only items expressly detailed in your order are included.
4. Pricing and payment
4.1 Prices listed on our site include UK VAT and are as stated at the time of order confirmation.
4.2 We reserve the right to adjust prices due to increases in costs such as materials or duties without notice.
4.3 Full payment must be received before delivery.
4.4 Overdue payments will incur interest at 2% above the Bank of England base rate, applied daily from the due date until paid.
4.5 If there is a clear pricing error, such as a misplaced decimal, we are not bound to fulfil the order but will promptly refund any amount paid.
5. Product information
5.1 We endeavour to describe products accurately, but reserve the right to update specifications without notice provided this does not reduce quality.
5.2 Colours shown may vary slightly because of screen settings or lighting.
6. Warranty and liability
6.1 We offer a 12-month warranty on all new beds and mattresses against manufacturing faults.
6.2 The warranty excludes normal wear and tear, misuse, accidental damage or failure to follow care instructions.
6.3 Report defects within 30 days of delivery. We may request evidence, such as photographs, and will repair or replace the item at our discretion.
6.4 Nothing in these terms limits liability for personal injury or death caused by our negligence, or for fraudulent misrepresentation.
7. Delivery
7.1 Delivery charges are calculated at checkout.
7.2 We deliver within mainland UK only, excluding Northern Ireland, the Isle of Man, the Channel Islands and certain postcodes.
7.3 We aim to deliver in-stock items within 7 to 10 working days, or sooner where a delivery date is specified.
7.4 Delivery is complete once goods are handed to a courier carrying UK insurance and delivered to the specified address, usually the front door or the ground-floor lobby for flats.
7.5 Failed deliveries, including where nobody is available, incur a £75 re-delivery fee.
7.6 If an assembly service is booked, you are responsible for ensuring clear access. A £75 charge applies if delivery or assembly fails because of access issues. Deliveries to upper floors may incur additional charges where no lift is available.
8. Receiving and inspecting goods
8.1 On delivery, inspect the packaging and, if it is damaged, sign for it as 'Damaged' or 'Unchecked'.
8.2 Notify us of damage or defects within 48 hours of delivery by email or phone. Late claims may be ineligible.
9. Title and risk
9.1 Risk passes to you on delivery.
9.2 Title remains with us until full payment, including delivery charges, has cleared.
9.3 You may not sell or use products before title has passed.
10. Cancellation and returns
Details about cancellation and returns are available on our delivery and returns page.
11. Force majeure
Neither party is liable for failure to perform due to events beyond reasonable control, including strikes, extreme weather or materials shortages. If such events continue beyond 30 days, either party may terminate the contract with notice.
12. Insolvency
If you become insolvent or are unable to pay debts, we may immediately terminate any unfulfilled contract and seek payment.
13. Notices
Notices under these terms must be in writing and sent to our registered address or official email. We will address notices to you using the email or postal address provided.
14. Dispute resolution and governing law
These terms are governed by the laws of England and Wales. Disputes fall under the exclusive jurisdiction of the English courts.
15. Data protection
We process personal data in accordance with our privacy policy. Payment details are securely processed and we do not store credit card data.
16. Complaints and customer service
For complaints or concerns, contact us by email at sales@thebedvillageyorkshire.co.uk or by phone on 0800 844 5982. We aim to acknowledge and resolve complaints within 14 working days.
17. Bed assembly and removal liability waiver
By opting into an assembly or removal service, you accept that our teams will exercise care but bulky furniture carries inherent risks. You are responsible for ensuring clear access. We accept no liability for accidental damage during assembly or removal, although our teams will act professionally. You indemnify us against third-party claims arising from these services. Services may be refused or withdrawn at our discretion for safety or access concerns.
Company details
The Bed Village Yorkshire is registered in England and Wales under company number 12504110.
Registered address: 21 Riverside Way, Dewsbury, WF13 3LG, United Kingdom.
Contact: 0800 844 5982 or sales@thebedvillageyorkshire.co.uk.